Incident management was also troublesome, as incidents were logged, but the data could not be interrogated as the detail was partly in Excel and partly in Word. Following up on corrective actions for each incident was convoluted and time consuming, which was heightened by business growth and an increase in the number of customers and projects. The risks related to those projects were not sufficiently visible as it was simply too big a function to manage on a spreadsheet.
Nicole Welz, head of internal audit at Maitland explained, “It was important to find a system that would be easy-to-use, easy-to implement, and preferably cloud-based. Following in-depth investigations and analysis, Riskonnect was clearly the best fit.”
Simon Illman, Maitland risk manager added, “Price was also an important factor, as well as the web-form functionality that allows all Maitland users around the world to access the system and log an incident. We were very impressed by the reporting and dashboards, plus the ease in which a report could be created. This was a major benefit for Maitland.”
Simon and Nicole were also impressed with the look and feel of Riskonnect, which they described as “intuitive,” “easy-to-use,” and “nice to work with,” which they were confident would help with the adoption of the system organization-wide.
The key benefits that Maitland is experiencing with Riskonnect include: