Customer Support

Easily access expert help. Get fast, meaningful assistance for issues and inquiries.

Communicate transparently. Connect directly with the person handling your request – and check the status anytime.

Find answers fast. Use the Riskonnect Success portal to resolve common issues quickly.

Our Customer Success Team

Customer Success Managers partner with you to maximize adoption and value from existing solutions.

Success Engineers change and enhance Riskonnect solutions to increase value and evolve the solution in line with changing business needs.

Technical Support Representatives answer technical questions, assist with how-to inquiries, and resolve technical problems.

Trainers help you master your Riskonnect solution.

Are You a Current Customer?

Use the Riskonnect Success Portal to submit cases anytime. Support representatives are available Monday – Friday during regular business hours.

Riskonnect | ClearSight | ICIX

USA / Canada

09:00 – 21:00 EST/EDT

855-478-2771


UK / EU

08:00 – 17.30 GMT/BST

+44 (0) 2030 020649


APAC

09:00 – 17:00 AEST/AEDT

+61 (2) 8310 4156


Email: helpme@riskonnect.com


Riskonnect Support Portal

Project Risk Management
/ Active Risk Manager

USA / Canada

09:00 – 17:30 EST/EDT

+1-703-673-9582


UK / EU

09:00 – 17.30 GMT/BST

+44 (0) 1628 582550


AU

09:00 – 17:30 AEST/AEDT

+61 (3) 7042 3198


Email: helpme@riskonnect.com


Riskonnect Support Portal

Business Continuity & Resilience

USA / Canada

07:00 – 19:00 EST/EDT

800-478-7645


UK / EU

08:00 – 18.00 GMT/BST

+44 (0) 1869 354230


International

07:00 – 19:00 EST/EDT

+1-610-878-2644


Email: helpme@riskonnect.com


Riskonnect Support Portal