Customer Care
Our customer support representatives are among the most experienced in the industry. The support team is able to respond to customer requests with the best technical solution, as well as the most advanced risk management direction.
Current Customer? Need Help?
We strongly encourage our customers to submit cases using the secure Riskonnect Success Portal, which is available 24 x 7 x 365. Riskonnect Customer Support is available Monday – Friday, excluding holidays, during regular business hours.
Riskonnect, ClearSight & ESG ICIX
USA / Canada
09:00 – 21:00 EST/EDT
EU
08:00 – 17.30 GMT/BST
APAC
09:00 – 17:00 AEST/AEDT
Email: helpme@riskonnect.com
Active Risk
USA / Canada
09:00 – 17:30 EST/EDT
EU
09:00 – 17.30 GMT/BST
AU
09:00 – 17:30 AEST/AEDT
Email: helpme@riskonnect.com
Castellan
USA / Canada
07:00 – 19:00 EST/EDT
EU
08:00 – 18.00 GMT/BST
International
07:00 – 19:00 EST/EDT
Email: helpme@riskonnect.com
World-Class Customer Care
How’s Your View?
Find out how
Riskonnect can transform
the way you view risk.
