Customer Success
Riskonnect supports you with proven results, not empty promises.
We’re in Your Corner
The Riskonnect Customer Success team is dedicated to helping you drive value on your integrated risk management journey. From one-on-one customer care to traditional help-desk support and beyond, we are there when and how you need us.
Service and Support Designed Around You
When it comes to service, one size doesn’t fit all. That’s why we offer a range of service options to help our customers succeed at every level.
Top-of-the line, white-glove care is available for those looking for a personalized experience or guidance through a complex project. And for those who are more self-sufficient, we have an on-call help desk.
You choose the level of service best suited to your needs now – and dial that level up or down as circumstances change over time.
Our Customer Success Team
Success Managers
Our Success Managers make sure you maximize the value of your technology investment.
Success Engineers
Our Success Engineers provide high-touch service for ongoing technical care.
Customer Care Team
Our Customer Care Team is there for fast and efficient technical support.
Delivery Team
Our Delivery Team helps you get up to speed quickly with new technology.
Global Support At-the-Ready
Our Customer Success team members are accessible around the world with best-practice knowledge, practical know-how, and a personal touch to make sure you have a great experience every step of the way.
Our relationship with Riskonnect is … almost like a family now. I actually consider them to be part of Royal Caribbean.
