ORGANIZATION OVERVIEW
- Temperature-controlled logistics industry
- Data storage industry
- $964+ million in revenue
- 6,000+ employees
- Headquarters in Santa Clara, Calif.
RISKONNECT SOLUTION
- Business Continuity & Resilience
Challenge
“One of the main challenges that we had with the prior platform was actually user engagement.”
“We were getting mixed results because we were interviewing them, and we were typing all the data.”
Solution
“We felt like [Riskonnect] was very easy to use, very intuitive.”
“With an enterprise licensing model, it allowed us to propagate [Riskonnect] to the whole organization. And right now, we’re having lots of user engagement.”
“We can actually spend time looking at the data holistically. The end user puts all the information into the system. We review it – and then we get a lot more interesting results.”
There are a lot of benefits that we weren’t thinking about initially with this platform. For example, when I do a certification, I can put it into a document in Riskonnect. Then I can show it to the auditor, and they say, ‘Wow, you guys are really mature.’ It looks really good for us as an organization.”
“We tell [users] we’re going to work with you, but you can own the record from this point onwards. And that’s been pretty valuable. Oftentimes we hear we will go ahead and take care of it ourselves.”
Results
What this means for us at Pure Storage is that the senior leadership is actually paying attention to this. They’re seeing a lot of the data coming in from all these end users – the BIAs, the business continuity plans. Yes, we created the templates, but they put all the data in, and they own the data.”
“We’re getting lots of metrics in terms of what are most mission-critical plans that we need to focus on. And then we can start asking more intelligent questions.”
What he likes best …
About the software:
“Riskonnect has a very good changelog because everything is signed off right there. The moment you approve it, everything is recorded. You have a PDF, and you’re done.”
About Riskonnect:
One of the things I value most about the partnership with Riskonnect is the technical resources. The support team has been really good. The portal has a lot of good information, and the documentation is written in there. The team has been very supportive.”
