ORGANIZATION OVERVIEW
- Temperature-controlled logistics industry
- Restaurant industry
- $2.18+ billion in revenue
- 7,300+ restaurants globally
- Headquartered in Dublin, Ohio.
RISKONNECT SOLUTION
- Business Continuity & Resilience
- RMIS
- ERM
- Compliance
- Third-Party Risk Management
- Business Continuity & Resilience
Challenge
“About 10 years ago, we started the journey with a claims migration. That initial implementation had a vision beyond just claims that really spanned what we now call GRC or integrated risk management. Back then, we appreciated the interconnection. We just didn’t understand how to connect it.”
“We started with a vision. We recognized that a number of the support functions – those areas that we associate with GRC – seemed to interact with the business relative with nearly the same information. So the simple premise became, what if you could ask the question once, minimize the disruption for the business, and each of the GRC programs could really leverage that response as an input for each of the individual programs. We then began to realize these programs really have quite a bit of overlap.”
Solution
“The interconnection and the benefit that comes from it really just continues to build. On the one hand, you could observe that it’s not all that complex. When you peel the onion back and get to the core, the information that we’re all using as inputs is very similar. We all use it and rely on it in different ways. But I think that was one of the surprises. The commonality, the similarities, the way we could leverage the same interaction with a business partner for separate and distinct purposes.”
Results
“One of the things that we didn’t realize when we began the journey was the interconnected nature of ERM and regulatory compliance. Now we view the two as nearly interchangeable with one another, with regulatory compliance representing a component of nearly every risk and a key critical input to the ERM program. Whether we’re gathering that information from the risk owner or to the contrary, whether we’re gathering that information from our regulatory compliance program.”
“Second example would relate to claims and not just claims directly, but as the continuum. It is the after-the-fact response to something that was less than desirable. If you create the feedback loop, the output of claims becomes the input of EHS or safety or accident prevention, and it is some of the best input that we’re able to come by. It provides us with tangible, practical, real examples of what works well – and what doesn’t work so well.”
What he likes best …
About the software:
“[Riskonnect] has absolutely changed the communication between groups … When we began to connect the programs and to connect the communications, we unlocked the omnichannel approach. Now we communicate not just in a forced or a cadence way, but really, truly, the input of one program is the output of another program, and vice versa – and thus the insight for program Y.”
About Riskonnect:
“I would describe Riskonnect as the backbone of what we’re doing. Riskonnect is really the interconnection. I don’t know that we’d find ourselves with the visibility that we have, with the perspective that we have, and with the single group of program owners now sitting at the same table, contributing to the success of the organization if we didn’t have Riskonnect to bring that together.”
