In the first six months of 2019, push payment scams cost victims some £208 million, but only a fifth were reimbursed as it was agreed that customers would only be compensated if they were found [...]
A recent report from a top law firm pulls no punches when it comes to analyzing what went wrong at TSB Bank after an IT meltdown resulted in nearly 1.9 million customers being locked out [...]
Organizations have made dozens of changes to HR policies in response to the fast-moving coronavirus crisis. Initial concerns about work-from-home edicts and restrictions on travel have given way to simply keeping employees safe and the [...]
Open banking – the use of application programming interfaces (APIs) to connect banks with other financial services providers – promises many benefits, at least, in theory. But, looking back at last year, it failed to [...]
Lessons from Ten of the Biggest Corporate Failures in the Last Decade by Scott Fenstermaker The Ultimate Measuring Stick: Survival The start of a new decade is the perfect time to take stock of [...]
The Institute of Risk Management (IRM) has reported that there is a shortage of candidates for senior level positions within risk management and has urged organizations to ensure that their professional development schemes and succession [...]
The risk landscape is constantly changing, and risk and compliance managers always need to have a pulse on what’s happening. Understanding macro trends and where your industry and organization fits will help you prioritize your [...]
Last Friday saw the collapse of the UK’s largest payday lender QuikQuid, following a raft of customer complaints and compensation claims. The company announced it was quitting the UK market “due to regulatory uncertainty” with [...]
A number of recent cases have resulted in respected names within financial services making it into the news – for all the wrong reasons. These firms had all employed people in positions of responsibility who [...]
Is it any wonder that the Financial Conduct Authority and the Treasury select committee want to see banks improve their IT resilience? More than seven million people in the UK were left unable to use [...]
Recent research has found that two-fifths of UK businesses – primarily SMEs – are unprepared to cope in the event of a no deal Brexit. The survey, from the British Chambers of Commerce (BCC), found [...]
Financial services firms across the board should be questioning their commitment to customer care following a rise in complaints made to the Financial Ombudsman Service (FOS). In the last financial year, some 388,000 new FOS [...]
