Financial services firms across the board should be questioning their commitment to customer care following a rise in complaints made to the Financial Ombudsman Service (FOS). In the last financial year, some 388,000 new FOS [...]
Last month, the FCA produced its business plan for 2019-20, setting out key priorities and activities for the year ahead. There were plenty of nuggets to help firms improve their risk profiles as well as [...]
Standard Chartered recently released its latest quarterly results, which show it is on course to deliver its key target to shareholders, with its share price rising by over 6% as a result. Many shareholders will [...]
It could be argued that firms should be free to make their own choices when it comes to who they recruit and the type of culture they build. Yet in financial services, the regulator is [...]
As a risk manager are you fully up to date with your company’s corporate social responsibility activities? If not, then current thinking suggests you should be. Promoting CSR strategies in the context of effective risk [...]
With the UK facing unprecedented political uncertainty and economic volatility, risk managers are under an increasing amount of pressure to mitigate the impact of external forces on their organizations. Below we consider 5 of the key [...]
‘Burnout’ is one of the year’s buzzwords, signifying an extreme type of work-related stress, where those affected experience physical and mental exhaustion that also involves a sense of reduced accomplishment and loss of personal identity. [...]
Risk managers should be prepared for potential new laws that may be enacted to ensure whistleblowers are subject to fair treatment, anonymity and possibly financial reward. This follows concerns that those blowing the whistle can [...]
Last month, the chief executive of Danske Bank resigned over a €200bn money laundering scandal, said to be the largest in history. Thomas Borgen was in charge of Danske’s international operations – including Estonia where [...]
Last month, the FCA announced it would launch a formal investigation into the IT failure at TSB, which began on 22 April and resulted in some 1.9 million customers being locked out of their accounts. [...]
A fear-based culture can exist in the public and private sectors and affect both large and small enterprises. For those who have experienced it in the past, there may be memories of dreading going into [...]
The latest figures from the Financial Ombudsman reveal both the names of the insurers who receive the fewest complaints and those that receive the most. The data makes important reading for all in the sector; [...]
