The latest figures from the Financial Ombudsman reveal both the names of the insurers who receive the fewest complaints and those that receive the most. The data makes important reading for all in the sector; [...]
With debts of over £900M, and reportedly just £29m in the bank Carillion, the UK’s second largest construction company were unceremoniously placed into liquidation on January 16th with lenders refusing to provide any more financial [...]
Complaints handling is a tough nut to crack. It can be a complex, time consuming and frustrating process to put matters right – or indeed decide after due consideration that a complainant is not justified. [...]
No matter how senior someone is, they should respect the right of anyone in their organization to act as a whistleblower. If not, then the repercussions can be serious. […]
A majority of MPs recently voted to keep the public sector pay cap at 1%. But although the government won the day and the cap remains in force, there is no doubt that there is [...]
For some years, the media has labelled packaged bank accounts as ‘the next PPI’ suggesting this could be yet another regulatory scandal of epic proportions. For risk managers in retail banking, it must have felt [...]
Following the much-publicized troubles at taxi app Uber, workplace bullying is again in the spotlight. At Uber, 20 staff were dismissed with dozens more disciplined and other complaints are still under investigation following accusations [...]
A number of senior insurance executives have spoken out against Solvency II and are calling for the regime to be eased. But, for risk managers, many of whom have spent months working on this onerous [...]
It can be extremely difficult to pin down exactly what constitutes a company’s risk appetite and ensuring it is adhered to. No wonder it remains one of the hottest topics in risk management. How it [...]
Finally, a deadline has been set for consumers to make claims for payment protection insurance (PPI). The regulator, the FCA, has said it wants to bring the matter to an “orderly conclusion”, helping banks to [...]
The behavior of senior Bankers is in the news again this week. A BBC Panorama program played secret recordings potentially implicating the Bank of England and others in Libor rate scandal. The program suggests that this [...]
It’s a poetic notion. A butterfly flaps its wings in Brazil and sets off a series of atmospheric events that eventually trigger a tornado in Texas. In fact it doesn’t matter how frantically a bug beats [...]
