Thought Leadership

Brexit – Keep Calm and Manage the Change
Brexit – Keep Calm and Manage the Change

Thought Leadership

Brexit – Keep Calm and Manage the Change

Pre-referendum, many voices within the UK financial services industry called for a remain vote, believing access to the single market and being part of Europe would result in a more stable future. But, let the [...]

As FCA reports a fall in customer complaints, how can customer KRI’s provide insight on operational risk
As FCA reports a fall in customer complaints, how can customer KRI’s provide insight on operational risk

Thought Leadership

As FCA reports a fall in customer complaints, how can customer KRI’s provide insight on operational risk

Customer complaints received by financial services organizations in the first half of this year were down 2.6% on the previous six months, according to the latest data published by the Financial Conduct Authority (FCA). The [...]

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