Your Guide to Managing Cyber and IT Risk in the Retail Sector
Uptime is essential for the retail sector – the more accessible the shop window, the greater the opportunity to capture customer attention and revenue.
This “always on” ethos is now firmly baked into the retail model, driving major technological innovation as firms expand omnichannel strategies and digital engagement.
But this infrastructure introduces complexity. A growing number of systems, integrations, and third-party dependencies must be continuously monitored and secured, and when they fail, impacts can quickly cascade.
Retailers experienced an average of 164 hours of IT downtime in 2024, with over a quarter reporting outages every week. An hour of downtime costs large retailers an average of $7m, with losses accelerating sharply during peak trading periods.
This paper examines the importance of IT resilience in the retail sector and outlines a best-practice framework to protect against, detect, and respond to incidents.
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