After more than two decades with one vendor, Randstad found itself looking for a new RMIS solution and was astounded by the capabilities that were available with new technology. The company quickly identified numerous opportunities to improve its claims processes – and as it turned out, that was just the start.
Randstad is the world’s largest staffing company and a global leader in HR services with more than 1,000 locations in North America. When its then-provider was discontinuing support, Randstad set out for a replacement RMIS to manage its claims and safety programs and a vendor that would provide the kind of partnership it had enjoyed for so many years.
“We don’t change vendors often, so making the right choice was extremely important,” remarks Trey Braden, director, risk management for Randstad. “We wanted the best technology, a dependable system, and outstanding customer service. We wanted to have it all.”
Randstad found it all with Riskonnect. It selected Riskonnect’s RMIS because of the platform’s built-in capabilities and flexible structure that could easily be customized to suit its particular needs.
The company started by using Riskonnect to address inefficiencies and duplications in claims management operations and data analytics. Time-consuming manual processes were automated in a number of areas. And integrations were added for basics like HR files, location and customer hierarchies, and payroll, as well as for external parties like TPAs and nurse case managers.
The team spent a great deal of time and effort to properly build the initial integrations to provide a solid foundation for future expansion. Users were able to take full advantage of the new capabilities right out of the gate – and that positive experience sparked ideas for more applications of the software.
“The combination of the Salesforce platform and Riskonnect’s software all comes together in a very beneficial way for us,” notes Mr. Braden. “We have a lot of flexibility when it comes to doing our own internal development because Riskonnect gave us the keys to the kingdom.”
Riskonnect showed the Randstad team how to create objects, automate workflows, and make other modifications and adjustments. Riskonnect jumps in when needed with expertise and guidance, but the majority of the work is done by Randstad itself – which is currently on its 13th integration and counting.
Riskonnect helped Randstad squeeze out inefficiencies and duplications and facilitate collaboration across the organization. With all data in a single platform, the company now has the insight to see what claims are driving losses, get to the root cause, and take corrective actions. It has been able to shorten the claim lifecycle, lower litigation costs – and importantly, get employees the care they need faster.
Even casual users can slice and dice data – and drop it right into a PowerPoint – without complicated extractions or data cleaning. Dashboards with drill-down capabilities put critical information right at the user’s fingertips. And despite having thousands of users and objects with millions of records, Randstad never worries about system performance.
Time is now being spent on actual action around data rather than the “analysis paralysis” of trying to get the data right. “Riskonnect has allowed us to embark on actions we’ve never had clarity on before,” says Mr. Braden. “If no action is coming out of the data, what’s the point.”
The C-suite also is appreciative of the real-time information the risk team now can provide – especially when COVID-19 hit. With the ingenuity and time taken to develop a well-integrated and well-designed platform – and the no-limitations guidance and education provided by the Riskonnect implementation team – Randstad was able to quickly implement new processes and procedures with unprecedented flexibility in a short amount of time. “Riskonnect really saved the day in terms of business operations and keeping people safe.”