FCA stresses diversity as answer to culture shift
It could be argued that firms should be free to make their own choices when it comes to who they recruit and the type of culture they build. Yet in financial services, the regulator is [...]
CSR and risk management – a natural alignment
As a risk manager are you fully up to date with your company’s corporate social responsibility activities? If not, then current thinking suggests you should be. Promoting CSR strategies in the context of effective risk [...]
5 challenges for risk managers in 2019
With the UK facing unprecedented political uncertainty and economic volatility, risk managers are under an increasing amount of pressure to mitigate the impact of external forces on their organizations. Below we consider 5 of the key [...]
The emerging risk of employee burnout
‘Burnout’ is one of the year’s buzzwords, signifying an extreme type of work-related stress, where those affected experience physical and mental exhaustion that also involves a sense of reduced accomplishment and loss of personal identity. [...]
Whistleblowers’ rights move to centre stage
Risk managers should be prepared for potential new laws that may be enacted to ensure whistleblowers are subject to fair treatment, anonymity and possibly financial reward. This follows concerns that those blowing the whistle can [...]
Poor AML controls highlighted at Danske Bank
Last month, the chief executive of Danske Bank resigned over a €200bn money laundering scandal, said to be the largest in history. Thomas Borgen was in charge of Danske’s international operations – including Estonia where [...]
Risk Management Lessons from the TSB Debacle
Last month, the FCA announced it would launch a formal investigation into the IT failure at TSB, which began on 22 April and resulted in some 1.9 million customers being locked out of their accounts. [...]
Fear – why eliminating it from work will reduce risk
A fear-based culture can exist in the public and private sectors and affect both large and small enterprises. For those who have experienced it in the past, there may be memories of dreading going into [...]
Customer Complaints: Nowhere To Hide For Insurers
The latest figures from the Financial Ombudsman reveal both the names of the insurers who receive the fewest complaints and those that receive the most. The data makes important reading for all in the sector; [...]
Carillion: Key lessons for project risk managers?
With debts of over £900M, and reportedly just £29m in the bank Carillion, the UK’s second largest construction company were unceremoniously placed into liquidation on January 16th with lenders refusing to provide any more financial [...]
FCA Complaints Handling Rules Should Be On Risk Managers’ Radar
Complaints handling is a tough nut to crack. It can be a complex, time consuming and frustrating process to put matters right – or indeed decide after due consideration that a complainant is not justified. [...]
Whistleblowing Policy – Why Risk Managers Should Tread Carefully
No matter how senior someone is, they should respect the right of anyone in their organization to act as a whistleblower. If not, then the repercussions can be serious. […]
