The just-released 2025 RMIS Report by Redhand Advisors recognizes Riskonnect as one of the most comprehensive RMIS solutions in the market. Riskonnect is a standout in virtually every category covered by the report – and was the highest-scoring vendor for customer support/experience.

The report surveyed approximately 950 risk professionals and 35 technology solutions, ranging from standalone niche products to end-to-end to risk management solutions like Riskonnect.

According to the report, organizations looking to get the most out of their RMIS are adopting technology that enhances data integration and automation, while providing a seamless user experience. Risk professionals are specifically looking for:

  • Comprehensive capabilities. While claims management and administration are still a core focus of RMIS use, organizations are increasingly looking for broader capabilities like policy and program management, renewal activities, exposure tracking, loss control, and compliance initiatives.
  • AI and automation. The report documented a steep rise in demand for AI and automation, particularly for managing claims. Adoption, however, is still in early stages. Just 1% of organizations have fully integrated these tools into their workflows. About a third are in the early stages of adoption, 15% are partially implemented, and 11% are still in the piloting phase with these new tools.
  • Enhanced data integration and analytics. Organizations are placing greater emphasis on data-driven decision-making and are looking for a strategic tool that enables agility, foresight, and operational efficiency. The survey also notes that a lack of integration between systems hampers analytics and reporting.

Looking ahead, AI and automation are poised to transform how organizations manage claims, analyze exposures, and drive compliance. Some 37% of participating organizations implemented a RMIS in the past four years. Technology is clearly seen as the catalyst for smarter, more proactive risk management.

What to Consider When Buying a RMIS

1. Does the RMIS have built-in AI capabilities?

Generative AI and automation are taking on an ever-expanding role in managing risk. While many RMIS providers are just getting started with these tools, Riskonnect has incorporated these tools for more than a decade – and constantly pushes the boundaries of what’s possible to offer deeper insights, automate actions, and drive better decisions. The latest innovations are found in our Intelligent Risk features, which apply machine learning and AI capabilities to accelerate claims processing with insights from tens of millions of historical claims.

2. How integrated is the RMIS?

RMIS technology is most effective when it seamlessly connects risk data of all types across the organization. Riskonnect pioneered the concept of an integrated approach to risk management. We were the first RMIS provider to put risk under one roof – and we continue to break new ground in innovation to give our customers a view of risk they can’t get anywhere else.

We are gratified to see the market following our lead toward integrated risk management. But beware that not all risk platforms are equally able to integrate. Some vendors claim that their solution is integrated, but the “integration” is limited to connecting incident reporting and claims. That’s not much help if you get, say, a large claim related to a third-party supplier and all your information related to that third-party risk is stored in some other application.

3. How much data cleansing and consolidation is a do-it-yourself project – or an unexpected added expense?

Data quality is a key contributor to RMIS effectiveness – and 70% of organizations have achieved improved data accuracy with their RMIS. Many vendors, however, glaze over the data-integration process. Some undercut costs because they expect the customer to deliver clean, consolidated, ready-to-go data. They are happy to sort out any less-than-perfect data – for an additional price. At that point, customers won’t have much choice since the entire system is virtually useless without reliable data. Suddenly, the bargain data-transformation line item is not such a great deal.

Riskonnect set the bar to which all other data processors aim their sights. The best-practice standard is to cleanse data at the source with both standard business rules and customizable edits prior to implementation.

Riskonnect’s fully dedicated data transformation services team can efficiently convert, consolidate, report, and extract data from multiple sources in various formats into usable information. Our team writes more than 500 new data conversions per year and processes 34,000 files annually, accounting for 150+ million claims from over 1,000 distinct sources. Not only does this protect the integrity of information from the start, it saves you from having to fix bad data down the road.

4. Can system administrators configure the software themselves? 

According to the report, configurability is one of the most prominent themes in today’s RMIS market. Some vendors, however, claim that their RMIS is configurable – when in reality, something as simple as adding a field or creating a custom report requires assistance from customer support. Is a run-of-the-mill change a good use of your service hours?

Riskonnect is easy and intuitive for even nontechnical users to adapt and modify. Our flexible, cloud-based platform gives customers the power to get work done – and that includes making everyday changes on their own. Customers can save their service hours for when added expertise is truly needed.

5. How secure is the RMIS? 

Security is a critical issue, and it’s important to dig into vendors’ assertions. Where is data housed? Has system security been verified independently? Unidentified problems can impact project timelines and budgets.

Riskonnect protects a company’s data with tight access controls, strong firewalls, and global data centers – and our best-in-class security has been verified by independent third parties.

6. Is that low introductory rate for real?

Don’t be fooled by unusually low entry costs. Some vendors like to offer extremely low prices but then gouge you post-signature with ongoing change and support fees, along with longer implementation timelines. Be sure you are comparing apples to apples. We don’t play those pricing games. Riskonnect’s GoLive! implementation services offer three industry-leading implementation options designed to achieve business objectives as quickly as possible:

  • Riskonnect’s Essentials approach gets customers up and running as quickly as possible and sets them up for any necessary follow-on configurations.
  • Riskonnect’s Pro Configuration applies collective experience from hundreds of customers across all industries to accelerate implementation, while providing flexibility to tailor specific processes and functions to the needs of the organization.
  • Riskonnect’s Tailored Configuration configures a solution specifically around your own integrated risk management needs. We apply our established methodology to align business requirements and use-case sessions with the Riskonnect platform.

As for customer success, Riskonnect flips the script on traditional approaches to customer service by placing outcomes first. Our dedicated customer success team powers the “how” behind customer success by focusing on stakeholder engagement, value, and adoption.

Customers appreciate our committment to providing excellent service, scoring Riskonnect highest in customer support/experience among all vendors surveyed.

7. What kind of experience does the vendor have?

There is a reason why Riskonnect is the world’s largest and most popular RMIS. We are honored to work with many global leaders, as well as with a substantial number of smaller organizations.

Our goal is to have the scale, reach, and model to reach all customers where, when, and how they need. Whatever our customers are looking to achieve, we want to have the right skill set available at the right time, in the right place – in an increasingly broad and diverse environment of risk.

Keeping up with today’s rapidly changing risk environment isn’t easy – particularly if your existing solution comes at the expense of functionality. What is the cost of a narrow, incomplete view of risk? Do you really want to find out?

Riskonnect puts all your risk under one roof with integrated, easy-to-use software – and a total dedication to customer outcomes. If your current approach is falling short, maybe it’s time to expand your view with a truly integrated solution.

For more information, download the full 2025 RMIS Report by Redhand Advisors, and check out Riskonnect’s Risk Management Information Systems solution.