The Sunday Times, April 25, 2021
Technology may be the great enabler for banks and their customers, but to achieve holistic risk management, culture change and education are equally important.
In this Q & A discussion, leaders weigh in on:
- What is the current state of personalization in banking in the UK and around the world?
- What are banks’ biggest operational challenges in 2021 and what problems are on the horizon?
- How can technology help optimize risk management?
Charlotte Branfield, Head of Operational Resilience, Citi
Andrea Brody, Chief Marketing Officer, Riskonnect
Marc Leaver, European Chief Operating Officer, Standard Chartered Bank
Jason Maude, Chief Technology Advocate, Starling Bank
Ralph Nash, Chief Compliance Officer, HSBC UK
Suresh Viswanathan, Chief Operating Officer, TSB