A: Yes. Change the URL in the login screen of the STARS Intake app to: https://www.riskonnectclearsight.com/enterprise
Q: We use the mobile app Stars Discovery to access the our data from iPads. Do we need to take any action?
A: Yes. Please go to the app store and download the updated app. All necessary updates will be automatically applied.
A: Riskonnect has prepared a recommended script for customers to utilize for testing their applications in the new environment. It contains paths for basic and advanced testing. Download our Test Script documentation and explore the [...]
A: Some customers utilize a single device for system access by many users. This device is identified by its IP address and that address is added to your ClearSight system as an authorized device. This [...]
Q: My organization uses the ClearSight Kiosk (IP authenticated device) to access the system. What actions do we need to take?
A: Login URLs for the application will not redirect to the new environment. To prevent linking to a non-existing page, update your browser to use the new login URL.
A: HL7 is a messaging standard that enables your clinical applications to exchange data with your ClearSight software. If you utilize an HL7 interface, Riskonnect will send you a prefilled VPN form to begin the [...]
A: Please record the error and all relevant information e.g. date and time when the request was made, the data contained in the message, the SOAP request payload and contact your Customer Success team. They [...]
A: You will be notified at least 30 days in advance of the date when Riskonnect will open our UAT environment for testing. You may make the necessary changes to test the web services at [...]
A: Yes. Customers should notify those vendors of the upcoming changes since they will need to modify their webservice endpoint to point to the new server address. Refer to this technical reference guide for specific [...]
Q: We use Riskonnect hosted webservices to exchange data with the ClearSight system. Will we need to make any changes?
A: Yes. Customers with applications that connect to a Riskonnect hosted webservice to exchange data with the ClearSight or Enterprise system will need to modify the webservice endpoint to point to the new server address. [...]