ORGANIZATION OVERVIEW
- Temperature-controlled logistics industry
- $2.4+ billion in revenue
- 16,000+ employees
- Headquarters in Atlanta, Ga.
RISKONNECT SOLUTION
- Business Continuity & Resilience
Challenge
“You don’t know what you don’t know. Some things you can’t control. But where we have control, we are working with Riskonnect on identifying risks and gaps and how to mitigate those.”
“Business resiliency is about three elements: business continuity, IT disaster recovery, and crisis management.”
“If we are resilient, we show our customers that they can rely on us.”
Solution
“We are creating all of our business impact analyses with our business leaders through Riskonnect. It’s easy to pull data and reports together and present our position on risk and resiliency to leadership.”
Result
“Now we have data to show our leaders to say this is the risk that we have, and this is the mitigation that we are working on.”
“And our customers see that we are working with professionals with industry expertise that follow international standards on resilience. It’s not just about the tool; it’s about the people. Riskonnect brings that support to us.”
What he likes best …
About the software:
“Riskonnect is very easy to navigate. On the front page, you have all the options to click on and go straight to the point. It’s no brainer. That actually is very important because I have people that are not familiar [with the system], and in a very short period of time, they can learn it. They own the plans, and they own the procedures, so it’s a good thing that Riskonnect is very user friendly.”
About Riskonnect:
“Riskonnect is a very good match for us because we can see the full picture of resiliency and risk. The team is friendly and flexible – and they listen. They are always ready to support me and Americold with what we need. They are pushing me to move the program forward instead of the other way around.”
“I consider Riskonnect as an extension of my team. It is not vendor versus a client. It’s just one team preparing the organization to be more resilient.
