Facts make the difference between being confident in decisions made during a crisis and reacting in the heat of the moment. Take advantage of this relative calm within the storm to build competencies you wish you’d [...]
The secret to crisis resiliency is preparedness. Taking time in advance to examine potential issues and craft a crisis plan is critical to a quick response once the real thing hits. Here is a checklist to help you hone your plan [...]
Risk management has long been considered a rather stodgy back-office operation, with very limited access to the C-suite. Few business schools had dedicated risk management curriculums in their academic offerings or made risk management classes [...]
Crisis will sneak up on you when you least expect it – as evidenced by how off-guard the current pandemic caught the world.The time to start managing a crisis is before it happens. Until now, [...]
As lockdowns slowly ease, it’s clear that employees are not rushing back to their offices. Employers are doing their part to maintain social distancing, minimize touch points, and step up visible cleaning and disinfection routines. [...]
Social distancing and mandated closures have shifted entire companies, school districts, universities, and government agencies to remote work, putting tremendous strain on existing technology infrastructures and support systems. Even the most prepared organizations that have [...]
In the early stages of 2020, storms Ciara, Dennis and Jorge have wreaked havoc on many areas of the UK, with it having been the wettest February on record. Businesses are being affected in all [...]
Following last month’s news that shortfalls had been discovered within Lloyd’s of London’s whistleblowing program, insurance and financial service operators may well be taking a closer look at their own procedures to ensure they don’t [...]
When times get tough, a company’s culture can be the glue that holds everything together. Corporate culture – that unique blend of shared values and behaviors that define the personality of an organization – can [...]
This year has seen a number of leading financial services providers pushed into the spotlight for their employee incentive schemes, which in some cases have led to large FCA fines. But reward is not a [...]
In the first six months of 2019, push payment scams cost victims some £208 million, but only a fifth were reimbursed as it was agreed that customers would only be compensated if they were found [...]
A recent report from a top law firm pulls no punches when it comes to analyzing what went wrong at TSB Bank after an IT meltdown resulted in nearly 1.9 million customers being locked out [...]
