[Webinar] Healthcare Risk, Ranked: Inside RUSH's ERM Scorecard

Healthcare Risk, Ranked: Inside RUSH’s ERM Scorecard

Healthcare risk leaders know the pain: operational silos, manual processes, and valuable metrics tracked in isolation. The board wants a clearer picture. Leaders want faster decisions. The data is telling a story nobody has time to pull together.

In this webinar, Diane Rolston, executive director, risk management, at RUSH University Medical Center, explains how Rush broke silos. They built a risk scorecard program to track exposure across patients, providers, and the institution. Riskonnect’s Sherry Dillon, vice president, product management, joins the conversation. Together, they discuss how they chose which scorecards to build, who they built them for, how they addressed data challenges, and other real-world examples.

Attendees will gain practical tools to identify and score critical risks, integrate risk outputs into CAPA and board reports, and maintain effective risk programs as both data and exposures evolve.

Learning Objectives:

Apply a three-lens view of healthcare ERM — patients, providers, and the institution — and recognize how risks like medical malpractice, workforce, and cyber interconnect across those lenses. Identify which risks belong on a scorecard and what makes ERM in healthcare distinct from traditional risk management.
Design risk scorecards that get used, including how to prioritize which to build first, identify the right target audience, choose the refresh cadence, and connect outputs to action — alerts, corrective and preventive action (CAPA), and board reporting that drives decisions.
Build and sustain the data foundation behind a scorecard program, including managing data quality, adjusting workflows to capture new inputs, handling healthcare-specific concerns like security and taxonomy, and treating the program as continuous — not a one-and-done exercise.