Healthcare provider organisations were at the bullseye of the pandemic. As providers of care, a pandemic was something most organisations planned for. But the size and scope of COVID-19 still appeared to catch many off guard, with endless news stories about equipment shortages and overburdened staff. To find out how the view looked from the inside, Riskonnect surveyed healthcare provider organisations about their response to the pandemic. Here’s a snapshot of the results:

More than half of respondents were “very satisfied” with their organisation’s emergency preparedness for the coronavirus pandemic.

The biggest challenge, reported by more than 4 in 10 respondents, was supplies.

“We had a pandemic scenario in our D&E plan, but it didn’t prepare us for the lack of PPE and the effect of government subsidies on our caregiver roster.”

Despite more than 93% of respondents being at least somewhat satisfied by their organisation’s pandemic preparedness, a majority (65.22%) expect major changes to result. The changes most often cited include increased use of technology (e.g., telemedicine, telecommuting), more safety measures to protect employees (e.g., social distancing, alternating work schedules), and diversification of supply chain.

For more on the impact of COVID-19 and how you can build resilience for the future, cheque out our crisis recovery resources here.