Migración del centro de datos

R: Sí. Cambie la URL en la pantalla de inicio de sesión de la aplicación STARS Intake a: https://www.riskonnectclearsight.com/enterprise

R: Sí. Vaya a la tienda de aplicaciones y descargue la aplicación actualizada. Todas las actualizaciones necesarias se aplicarán automáticamente.

A: Riskonnect has prepared a recommended script for customers to utilize for testing their applications in the new environment. It contains paths for basic and advanced testing. Download our Test Script documentation and explore the [...]

A: Some customers utilize a single device for system access by many users. This device is identified by its IP address and that address is added to your ClearSight system as an authorized device. This [...]

R: Las URL de inicio de sesión de la aplicación no se redirigirán al nuevo entorno. Para evitar el enlace a una página inexistente, actualice su navegador para utilizar la nueva URL de inicio de sesión.

A: HL7 is a messaging standard that enables your clinical applications to exchange data with your ClearSight software. If you utilize an HL7 interface, Riskonnect will send you a prefilled VPN form to begin the [...]

A: Please record the error and all relevant information e.g. date and time when the request was made, the data contained in the message, the SOAP request payload and contact your Customer Success team. They [...]

A: You will be notified at least 30 days in advance of the date when Riskonnect will open our UAT environment for testing. You may make the necessary changes to test the web services at [...]

R: No, no hay ningún cambio en la respuesta. Seguirá siendo la misma.

R: No. El WSDL de los servicios web no cambia. No debería ser necesario actualizar el WSDL o los espacios de nombres para los webservices.

A: Yes. Customers should notify those vendors of the upcoming changes since they will need to modify their webservice endpoint to point to the new server address. Refer to this technical reference guide for specific [...]

A: Yes. Customers with applications that connect to a Riskonnect hosted webservice to exchange data with the ClearSight or Enterprise system will need to modify the webservice endpoint to point to the new server address. [...]