Risk Management Lessons from the TSB Debacle
Last month, the FCA announced it would launch a formal investigation into the IT failure at TSB, which began on 22 April and resulted in some 1.9 million customers being locked out of [...]
Fear – why eliminating it from work will reduce risk
A fear-based culture can exist in the public and private sectors and affect both large and small enterprises. For those who have experienced it in the past, there may be memories of dreading [...]
Carillion: Key lessons for project risk managers?
With debts of over £900M, and reportedly just £29m in the bank Carillion, the UK’s second largest construction company were unceremoniously placed into liquidation on January 16th with lenders refusing to provide any [...]
FCA Complaints Handling Rules Should Be On Risk Managers’ Radar
Complaints handling is a tough nut to crack. It can be a complex, time consuming and frustrating process to put matters right – or indeed decide after due consideration that a complainant is [...]
Whistleblowing Policy – Why Risk Managers Should Tread Carefully
No matter how senior someone is, they should respect the right of anyone in their organisation to act as a whistleblower. If not, then the repercussions can be serious. […]
Remuneration Risk Management
A majority of MPs recently voted to keep the public sector pay cap at 1%. But although the government won the day and the cap remains in force, there is no doubt that [...]
Packaged bank accounts – has improved risk management averted a crisis?
For some years, the media has labelled packaged bank accounts as ‘the next PPI’ suggesting this could be yet another regulatory scandal of epic proportions. For risk managers in retail banking, it must [...]
Workplace bullying – why CEOs need their risk managers
Following the much-publicised troubles at taxi app Uber, workplace bullying is again in the spotlight. At Uber, 20 staff were dismissed with dozens more disciplined and other complaints are still under investigation [...]
Solvency II post Brexit – what should risk managers expect?
A number of senior insurance executives have spoken out against Solvency II and are calling for the regime to be eased. But, for risk managers, many of whom have spent months working on [...]
Risk appetite management – like herding cats?
It can be extremely difficult to pin down exactly what constitutes a company’s risk appetite and ensuring it is adhered to. No wonder it remains one of the hottest topics in risk management. [...]
PPI – much needed closure is in sight but have the Risk Management lessons been learnt?
Finally, a deadline has been set for consumers to make claims for payment protection insurance (PPI). The regulator, the FCA, has said it wants to bring the matter to an “orderly conclusion”, helping [...]
Is Business Culture a Risk Management Issue?
The behaviour of senior Bankers is in the news again this week. A BBC Panorama program played secret recordings potentially implicating the Bank of England and others in Libor rate scandal. The program [...]