A recent report from a top law firm pulls no punches when it comes to analysing what went wrong at TSB Bank after an IT meltdown resulted in nearly 1.9 million customers being [...]
Organizations have made dozens of changes to HR policies in response to the fast-moving coronavirus crisis. Initial concerns about work-from-home edicts and restrictions on travel have given way to simply keeping employees safe and the [...]
The Institute of Risk Management (IRM) has reported that there is a shortage of candidates for senior level positions within risk management and has urged organisations to ensure that their professional development schemes [...]
The risk landscape is constantly changing, and risk and compliance managers always need to have a pulse on what’s happening. Understanding macro trends and where your industry and organization fits will help you prioritize your [...]
It could be argued that firms should be free to make their own choices when it comes to who they recruit and the type of culture they build. Yet in financial services, the [...]
‘Burnout’ is one of the year’s buzzwords, signifying an extreme type of work-related stress, where those affected experience physical and mental exhaustion that also involves a sense of reduced accomplishment and loss of [...]
Risk managers should be prepared for potential new laws that may be enacted to ensure whistleblowers are subject to fair treatment, anonymity and possibly financial reward. This follows concerns that those blowing the [...]
Last month, the chief executive of Danske Bank resigned over a €200bn money laundering scandal, said to be the largest in history. Thomas Borgen was in charge of Danske’s international operations – including [...]
Last month, the FCA announced it would launch a formal investigation into the IT failure at TSB, which began on 22 April and resulted in some 1.9 million customers being locked out of [...]
A fear-based culture can exist in the public and private sectors and affect both large and small enterprises. For those who have experienced it in the past, there may be memories of dreading [...]
With debts of over £900M, and reportedly just £29m in the bank Carillion, the UK’s second largest construction company were unceremoniously placed into liquidation on January 16th with lenders refusing to provide any [...]
Complaints handling is a tough nut to crack. It can be a complex, time consuming and frustrating process to put matters right – or indeed decide after due consideration that a complainant is [...]
