Customer success comes first here at Riskonnect. To that end, we are excited to introduce you to our newly created Customer Success team. Our Customer Success team includes more than 300 professionals, all dedicated to optimizing your experience and maximizing your results. You will be able to easily tap into industry expertise and best-practice knowledge across our organization. Our goal is to help you get the most from the technology and achieve your evolving risk management goals by:

  • Translating your needs into a clear ROI
  • Delivering faster time to value
  • Offering technical solutions on demand

The Customer Success Team

John Shaw is the captain of our Customer Success team. He is supported by three key areas that together are responsible for delivering superior customer results.

Customer Success Management

Jennifer Nelson and a team of dedicated customer success managers drive success plans, conduct best-practice workshops, and quarterback cross-functionally on behalf of customers.

Success Services

Tom DeBates and a team of dedicated solution architects support large and detailed RMIS, GRC, and healthcare deployments. They work directly alongside customers and partners to understand the business environment and ensure that the risk management platform of each is continually tuned and optimized. The Success Services team is truly a white-glove service.

Customer Care

Shelley Gonzalez, Jeff Absher, David Tatum and a global customer care team provide critical technical and end-user support. They ensure our user community and customer administrators have all the support they need when they need it.

Don’t Take Our Word for It, Hear from Our Customers

We are excited about the benefits that our Customer Success team will bring to you. But don’t just take our word for it – the strongest voice on our effectiveness is that of our customers themselves. Listen to some of their success stories about how Riskonnect helped make them heroes in their own organizations!

“Our dedicated team of Riskonnect professionals has continued to provide us with a high level of support and service throughout the merger. Their responsiveness was crucial, as our organization was undergoing a large acquisition at the same time.” – Ascension Health