The insurance industry uses data analytics to support its critical business decisions –i.e. whether to provide an organization coverage, what types of coverage to underwrite, and what level of premiums to set. All of [...]
Your claims administration software contract has been finalized and signed. Now what? How do you go from looking at claims administration software vendors for the past six months to actually using claims administration software in [...]
Incorrectly coded claims, paper forms, missing claim information, and physically walking files over to another department all add time and effort to the claims process. What’s not added is value. A few seconds here, a [...]
Modern claims administration software is designed to move every claim through the system with maximum efficiency to resolve even the most complex claims quickly, easily, consistently, and fairly. The latest software platforms support the entire [...]
Claims generate an abundance of data. But numbers alone are just, well, numbers. You have to figure out what it means – and put it to good use. Artificial intelligence combined with big data can [...]
Claims are a big-ticket item that often ends up in the crosshairs when the C-suite goes looking for a place to cut costs. But simply slashing costs can backfire if customer service suffers. (Thanks [...]
The clock is ticking for claims management companies, with the Financial Conduct Authority poised to take over regulation of the sector – around 1,700 firms – on 1 April 2019. A new regime is coming [...]
Dashboards might be the best-kept secret in managing claims effectively. A well-executed dashboard shows you everything you need to assess the health of your claims operation at a glance. You can find answers and [...]
Maybe you’ve updated your claims software, and streamlined key processes to be more productive, cut costs, and improve service. Great! Check that off your list, right? Well … not so fast. Successful claims management [...]
The Insurance Distribution Directive (IDD) has arrived and whether they have made sufficient preparations or not, intermediaries should already be compliant. Firms with in-house compliance departments, typically larger businesses, are likely to be up to [...]
Luring young professionals into insurance careers requires more than deploying recruitment tactics like social media blitzes and career fairs. It requires creating roles that have meaning to this altruistic generation [...]
Winter weather has arrived, dumping measurable amounts of snow across the nation and creating problems for businesses unable to operate at full capacity. This is especially problematic in those parts of the country where such [...]
