Migração do Centro de Dados

R: Sim. Alterar o URL no ecrã de login da aplicação STARS Intake para: https://www.riskonnectclearsight.com/enterprise

R: Sim. Por favor, vá à loja de aplicações e descarregue a aplicação actualizada. Todas as actualizações necessárias serão automaticamente aplicadas.

A: Riskonnect has prepared a recommended script for customers to utilize for testing their applications in the new environment. It contains paths for basic and advanced testing. Download our Test Script documentation and explore the [...]

A: Some customers utilize a single device for system access by many users. This device is identified by its IP address and that address is added to your ClearSight system as an authorized device. This [...]

R: URLs de login para a aplicação não serão redireccionados para o novo ambiente. Para evitar a ligação a uma página inexistente, actualize o seu navegador para utilizar o novo URL de início de sessão.

A: HL7 is a messaging standard that enables your clinical applications to exchange data with your ClearSight software. If you utilize an HL7 interface, Riskonnect will send you a prefilled VPN form to begin the [...]

A: Please record the error and all relevant information e.g. date and time when the request was made, the data contained in the message, the SOAP request payload and contact your Customer Success team. They [...]

A: You will be notified at least 30 days in advance of the date when Riskonnect will open our UAT environment for testing. You may make the necessary changes to test the web services at [...]

R: Não, não há alteração na resposta. Continuará a ser a mesma.

R: Não. A WSDL para os serviços web não está a mudar. Não deve ser necessário actualizar a WSDL ou os namespaces para os serviços web.

A: Yes. Customers should notify those vendors of the upcoming changes since they will need to modify their webservice endpoint to point to the new server address. Refer to this technical reference guide for specific [...]

A: Yes. Customers with applications that connect to a Riskonnect hosted webservice to exchange data with the ClearSight or Enterprise system will need to modify the webservice endpoint to point to the new server address. [...]