Arrow Electronics is a global electronic distributor serving thousands of equipment manufacturers and commercial customers worldwide. Each Arrow location maintains emergency and continuity documentation that is periodically reviewed and updated to support operational resilience.<\/p>\n
Maintaining these plans using a legacy platform proved difficult to scale for a broad, distributed user base. Even with training and vendor support, routine updates often required specialized expertise, which made even simple maintenance tasks overly time consuming.<\/p>\n
This complexity made it especially difficult for frontline teams, many of whom use continuity tools infrequently. \u201cAsking frontline teams to make updates through a highly technical interface was just not practical,\u201d recalls Victoria Hiatt, director, global business continuity and resilience at Arrow.<\/p>\n
License constraints also limited participation and created bottlenecks by restricting who was allowed in the system.<\/p>\n
\u201cAt the time, most of the work was being done by a small team,\u201d she says. \u201cWith hundreds of locations, we needed to enable site leaders to update plans directly \u2013 with the right structure and governance in place.\u201d<\/p>\n
Arrow saw an opportunity to improve plan consistency, timeliness, and reporting, while making guidance clearer and the process easier for teams to follow.<\/p>\n
Says Hiatt: \u201cWe were looking for an approach that people across the organization could use.\u201d<\/p>\n
Arrow Electronics selected Riskonnect\u2019s Business Continuity & Resilience software to support a more user-friendly, standardized approach to continuity planning. The solution is intuitive for users at all levels, including those on the frontlines who only interact with it a few times per year.<\/p>\n
With Riskonnect, Arrow expanded access so more users can log in to the system and update the plans relevant to their roles. The software guides users through standardized workflows with built-in formatting that does not require technical skills.<\/p>\n
Templates ensure every plan follows the same structure \u2013 which helps smooth transitions when employees move between locations. Plans include activation guidance and key contact information. \u201cBeing able to build a template and simply push it out to all locations was very helpful to my team,\u201d says Hiatt.<\/p>\n
Operation impact, incident response, and related forms are stored in one, centralized location with easy accessibility. \u201cThis is more than just a data repository,\u201d she notes. \u201cUsing the same forms and having clear visibility reinforces that local plans connect to broader corporate initiatives.\u201d<\/p>\n
Automated reminders promote timely completion of annual or quarterly review cadences. The software also provides an audit trail that demonstrates governance and oversight. Hiatt also notes that the Riskonnect team is always ready to provide support when assistance is needed. \u201cTheir responsiveness has been great.\u201d<\/p>\n
With Riskonnect, Arrow advanced its business continuity program toward a formalized, repeatable process with greater consistency and clearer ownership.<\/p>\n
Designated plan owners across roles and regions have the tools to maintain location-level plans and document recovery procedures appropriate to their site.<\/p>\n
\u201cFrontline teams are comfortable using Riskonnect because it feels as familiar as working in a document,\u201d notes Hiatt. \u201cThat usability has helped reinforce shared ownership. It\u2019s not only the continuity team\u2019s responsibility.\u201d<\/p>\n
Business continuity awareness is incorporated into onboarding in many areas. And periodic refresher training is offered to reinforce expectations. This approach has improved the consistency and timeliness of incident reporting. Increased transparency also supports a learning-oriented reporting culture.<\/p>\n
Lower-severity disruptions \u2013 such as a power interruption \u2013 are logged into Riskonnect so teams can reference past actions and share lessons learned. \u201cThis has helped teams coordinate more efficiently and consider questions they might not have raised before,\u201d says Hiatt.<\/p>\n
\u201cBecause of our size, it\u2019s challenging to directly connect with every group after each scenario. Now site leaders can reference relevant documents through the platform and incorporate good practices where appropriate. That visibility supports better planning aligned to business needs.\u201d<\/p>\n
Arrow also conducts tabletop exercises across the company to practice reporting and escalation expectations and to reinforce roles and coordination.<\/p>\n
\u201cPeople enjoy the exercises. Leaders from around the world have expressed interest in participating,\u201d remarks Hiatt. \u201cThey are excited about the capabilities \u2013 and leadership engagement has helped reinforce continuity awareness across the organization.\u201d<\/p>\n
She adds: \u201cArrow is embedding continuity awareness into day-to-day operations.\u201d<\/p>\n
For more on continuity programs, download Getting Started with Business Resilience<\/a>, and check out Riskonnect\u2019s Business Continuity & Resilience software<\/a>.<\/p>\n<\/div><\/div><\/div>ORGANIZATION OVERVIEW<\/h4>\n\nTechnology industry<\/li>\n33+ billion in revenue<\/li>\n22,000+ employees<\/li>\nHeadquartered in Centennial, CO<\/li>\n<\/ul>\n<\/div>RISKONNECT SOLUTIONS<\/h4>\n\nRMIS<\/li>\nHealth & Safety<\/li>\nERM<\/li>\nBusiness Continuity & Resilience<\/li>\n<\/ul>\n<\/div>KEY OUTCOMES<\/h4>\n\nTechnology industry<\/li>\n33+ billion in revenue<\/li>\n22,000+ employees<\/li>\nHeadquartered in Centennial, CO<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\nRelated Content<\/span><\/h2><\/div><\/div><\/div>
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