Client Training

Our team brings the expertise, skill sets and knowledge to quickly train and help your organization realize tangible benefits from Riskonnect solutions. Riskonnect offers training programs for the following types of system users:

•  New Clients
•  System Administrators
•  Existing Clients
•  Partners
•  Fields of Study

Customized Training

Riskonnect will tailor a training plan based on client-specific system use. Training topics and time designated for each will vary according to the number of end users and their system use. Consider the following when determining your end-user training plan:

• Size of user group and their geographic location
• Small user group in one location
• Large user group in many locations
• Experience and expertise required to perform expected duties
• Data entry using system automated decision tree
• Data analytics and complex reporting
• Desired support level from Riskonnect Professional Services
• Riskonnect Professional Services provide all end user support
• Internal experts providing first-level support – Train the Trainer Approach

Available Training Formats

Riskonnect offers an array of training formats to best suit your needs:

• On-site, instructor led
• Web-based, instructor led
• Web-based, recorded webcast
• Combination of above

 Suggested Training by User Type

We have suggested lengths of training dependent upon your user type:

• Portal Users – Up to 1/2 Day
• Operations Users – 1/2 to 1 Day
• Full Users – 1 Day
• System Administrators – 2 Days

Note: Additional time may be recommended if client needs include complex reporting, claims administration, train the trainer expertise, or several non-traditional system features.

 Training Topics

Below are examples of the types of courses we teach:

• Implementation Process and Project Plans
• End User Set-Up and Management
• Security and User Roles
• Custom Object Configuration
• Workflow and Approvals
• Data Import and Export Utilities
• APIs / Web Services
• Riskonnect Object Models (aka data model)